Refund policy

1. Overview

At Soléra Skin, we prioritize product safety, hygiene, and customer protection. Due to the nature of skincare and personal‑care items, all sales are final. This policy ensures the highest standards of product integrity and protects both our customers and our brand.


2. No Refunds

Soléra Skin does not offer refunds under any circumstances. All purchases are final once completed at checkout.

This includes (but is not limited to):

  • Change of mind

  • Results not as expected

  • Incorrect item ordered by the customer

  • Duplicate orders

  • Sale items or promotional items

  • Gift cards


3. No Returns

For hygiene and safety reasons, we cannot accept returns of any skincare or personal‑care products — opened or unopened.

This protects customers from contamination risks and ensures all products remain safe, sterile, and uncompromised.


4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at:

📧 soleraskin1@gmail.com

Please include:

  • Your order number

  • Clear photos or videos of the issue

  • A photo of the packaging

If verified, we will provide a replacement at no additional cost.

Replacements are the only form of resolution offered.


5. Non‑Returnable Items

For safety and compliance, the following items cannot be returned or refunded:

  • Skincare products

  • Personal‑care items

  • Beauty products

  • Custom or personalized items

  • Sale items

  • Gift cards

  • Any product that has been opened, used, or unsealed


6. Exchanges

Soléra Skin does not offer exchanges. If an item qualifies under our damaged/incorrect item policy, a replacement will be issued.


7. Order Issues & Support

For any order‑related questions or concerns, contact us at:

📧 soleraskin1@gmail.com

We aim to respond within 24–48 hours.


8. Chargeback Protection

By completing a purchase, customers agree to this policy and understand that:

  • Soléra Skin does not offer refunds

  • Soléra Skin does not accept returns

  • Soléra Skin only provides replacements for verified damaged or incorrect items

This policy may be used as evidence in any payment dispute or chargeback case.