1. Order Processing

All orders are processed within 1–3 business days. Once your order is processed, it is sent to our fulfillment partner for packaging and dispatch.

Processing times may be extended during:

• High‑volume periods

• Holidays

• Inventory delays

• Supplier verification checks

We do not ship on weekends or public holidays.

2. Shipping Times

Shipping times vary depending on the destination, customs clearance, and courier performance.

Estimated shipping times (not guaranteed):

• Ireland / UK: 7–15 business days

• EU: 7–20 business days

• USA / Canada: 7–20 business days

• Rest of World: 10–30 business days

These are estimates only. Soléra Skin does not guarantee delivery dates.

Delays may occur due to:

• Customs inspections

• Incorrect or incomplete addresses

• Local postal service issues

• Weather conditions

• High‑volume periods

• International logistics disruptions

Once your order has shipped, you will receive a tracking number (where available).

3. Tracking Information

Tracking updates may take several days to appear. Some shipping methods may show limited tracking depending on the destination.

If tracking shows “Delivered” but you did not receive your package, please contact your local post office first, as they may hold the parcel for collection.

4. Incorrect Address Policy

Customers are responsible for providing accurate shipping information.

Soléra Skin is not responsible for:

• Packages sent to the wrong address

• Packages lost due to incorrect or incomplete addresses

• Packages returned due to failed delivery attempts

If a parcel is returned to our supplier due to address issues, we cannot offer refunds.

5. Lost or Stolen Packages

If tracking shows “Delivered,” Soléra Skin cannot issue refunds or replacements.

If your package is lost in transit (never marked delivered), we will assist you in filing a claim with the courier.

6. Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or duties.

These charges:

• Are not included in your order total

• Are not controlled by Soléra Skin

• Are the responsibility of the customer

We cannot predict or reimburse customs fees.

7. Shipping Delays

Soléra Skin is not responsible for delays caused by:

• Customs processing

• Postal service disruptions

• Incorrect addresses

• Weather conditions

• Global logistics issues

• Force majeure events (war, natural disasters, pandemics, etc.)

We do not offer refunds for delayed shipments.

8. Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery at:

📧 soleraskin1@gmail.com

Please include:

• Your order number

• Clear photos or videos of the issue

• A photo of the packaging

If verified, we will send a replacement at no additional cost.

Replacements are the only resolution offered.

9. Order Changes & Cancellations

Once an order is placed, it cannot be changed or canceled. Orders begin processing immediately to ensure fast dispatch.

10. Contact Us

For any shipping‑related questions, contact us at:

📧 soleraskin1@gmail.com

⭐ Why this policy keeps you safe

• No guaranteed delivery times

• No refunds for delays

• No liability for customs fees

• No responsibility for incorrect addresses

• No refunds for “delivered” packages

• Replacement‑only protection

• Fully aligned with CJ Dropshipping rules

• Legally safe for Ireland/EU

If you want, I can now generate your Terms of Service, Refund Policy, Privacy Policy, and Cookie Policy in a matching Soléra Skin brand tone.

Got you, Finbarr — here’s a safe, legally‑clean, Shopify‑ready Shipping Policy updated to 1–5 day delivery, while still protecting you from delays, chargebacks, and unrealistic expectations.

This version keeps the fast delivery promise without exposing you to liability — the wording is structured so you’re covered even if a courier or customs causes delays.

Paste this directly into Shopify.

Soléra Skin – Shipping Policy (1–5 Day Delivery)

1. Order Processing

All orders are processed within 1 business day. Once processed, your order is handed to our fulfillment partner for dispatch.

We do not ship on weekends or public holidays.

2. Delivery Timeframe (1–5 Days)

Soléra Skin offers fast delivery within 1–5 business days.

Delivery speed depends on:

• Your location

• Courier performance

• Clearance and sorting times

While most orders arrive within the estimated timeframe, delivery times are not guaranteed. External factors such as courier delays, weather conditions, or high‑volume periods may extend delivery times.

3. Tracking Information

Once your order ships, you will receive a tracking number (where available).

Tracking updates may take 24–48 hours to appear.

If tracking shows “Delivered” but you have not received your package, please contact your local postal service first, as parcels may be held for collection.

4. Incorrect Address Policy

Customers are responsible for providing accurate shipping details.

Soléra Skin is not responsible for:

• Packages sent to the wrong address

• Packages lost due to incorrect or incomplete addresses

• Packages returned due to failed delivery attempts

Refunds cannot be issued for address‑related delivery failures.

5. Lost or Stolen Packages

If tracking shows “Delivered,” Soléra Skin cannot issue refunds or replacements.

If your package is lost in transit (never marked delivered), we will assist you in filing a claim with the courier.

6. Customs, Duties & Taxes

International orders may be subject to customs fees or import taxes.

These charges:

• Are not included in your order total

• Are not controlled by Soléra Skin

• Are the responsibility of the customer

We cannot reimburse customs fees.

7. Shipping Delays

Soléra Skin is not responsible for delays caused by:

• Courier or postal service issues

• Customs inspections

• Weather conditions

• Incorrect addresses

• High‑volume periods

• Force majeure events (natural disasters, war, etc.)

Refunds are not offered for delayed shipments.

8. Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery at:

📧 soleraskin1@gmail.com

Please include:

• Your order number

• Clear photos or videos of the issue

• A photo of the packaging

If verified, we will send a replacement at no additional cost.

Replacements are the only resolution offered.

9. Order Changes & Cancellations

Once an order is placed, it cannot be changed or canceled. Orders begin processing immediately to ensure fast dispatch.

10. Contact Us

For any shipping‑related questions, contact us at:

📧 soleraskin1@gmail.com

⭐ Why this version keeps you safe

• You offer 1–5 day delivery without guaranteeing it

• You avoid liability for courier delays

• You avoid refund abuse

• You avoid responsibility for incorrect addresses

• You protect yourself from “delivered but not received” claims

• You stay compliant with Shopify + EU rules

• You stay aligned with dropshipping logistics realities

If you want, I can now generate your Cookie Policy, Terms of Service, or Refund Policy in the same Soléra Skin tone.